Privacy Policy
Last updated: February 9, 2026
1. Introduction
LeanDesk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
We may collect the following types of information:
- Account Information: Email address, name, and password when you create an account
- Usage Data: Information about how you use our service, including conversation data
- Device Information: Browser type, IP address, and device identifiers
- Widget Data: Messages and interactions through the LeanDesk widget on your website
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
4. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and transmitted using encryption.
5. Data Sharing
We do not sell your personal information. We may share your information in the following situations:
- With service providers who assist in operating our service
- To comply with legal obligations
- To protect our rights and prevent fraud
- With your consent or at your direction
6. Cookies and Tracking
We use cookies and similar technologies to collect usage data and improve our service. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our service.
7. Your Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Rectify or update inaccurate data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. We may retain certain information as required by law or for legitimate business purposes.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@leandesk.app